At a bus stop and entering a bus
- Give the driver a signal so he or she knows you want to get on.
- Get your ticket, card or cash ready before the bus stops.
- Climb onto the bus, entering through the front doors only.
- Don’t stop at the front of the bus but walk straight to the seats, making room for other passengers to get on.
- Before getting off, don’t forget to let the driver know that you wish to alight by pressing the stop button.
- You can only get on or off the bus at the designated bus stops.
- When you get off the bus, you should only use the rear or middle doors.
- Wait for the bus to depart before crossing the road. It’s safer!
At a tram station and in a tram
- Only walk on the platform, not on or near the tram tracks. To cross the tracks, use the pedestrian crossings with lights.
- Before crossing, make sure that no tram is coming from either direction.
- Keep your distance from the tracks, remaining on the correct side of the aluminium border line.
- Trams take 40 metres to stop and have a force of 50 tons: give way to trams at all times.
- Let passengers off before climbing on board the tram.
- Continue towards the back of the tram to allow other passengers to get on.
For your safety
- You may not be allowed to board a bus, tram or Bat3 if you are wearing roller skates or blades.
- In busy periods, hold backpacks in your hands and raise folding seats.
- For everyone’s safety, do not push up against other passengers.
- You must not get on a bus if you are inebriated, nor should you consume alcohol on board.
For the comfort of all
- You must not carry anything hazardous or objects over 1 metre in length.
- Smoking is strictly forbidden. This policy also includes electronic cigarettes.
- In busy periods, do not place personal effects on seats.
- Do not discard rubbish in the vehicles.
- Respect your surroundings. Do not put your feet on the seats.
- Out of respect for other passengers, try not to make phone calls during the journey.