In partnership with Tulip, Vélo'c offers you the opportunity to take out insurance to cover theft or damage to your bike during the rental or loan period.

Thanks to this insurance, in the event of an insured claim, you pay only a deductible, rather than the full amount of the repair bill (in the event of breakage) or the bike's refund bill (in the event of theft).

This insurance protects you in the following cases :

- accidental breakage
- vandalism
- theft by break-in, theft by assault, theft when the bike is attached to a fixed point with the anti-theft device supplied by Vélo'c.

This insurance does not cover you in the following cases :

- theft due to negligence,
- cosmetic damage or wear and tear,
- accessories theft or damage

In the event of theft or vandalism: once you've paid Vélo'c, you can submit your claim to Tulip by providing a police report, the rental contract, the keys to the anti-theft device and Vélo'c's invoice.

In the event of breakage: after paying the costs to Vélo'c, you can submit your claim to Tulip by providing the rental contract and the Vélo'c repair invoice.

After paying for your rental online, you can subscribe to the insurance by following the Tulip link on the booking confirmation page

For further details, please refer to Tulip's general insurance conditions.