How can we help you ?

Contacter TBM

You wish to obtain precise information, to ask a question ... do not hesitate to contact us! For this, we advise you:

T-BOT, YOUR VIRTUAL ASSISTANT OF MOBILITY

T-Bot
T-bot

Chat with T-Bot, your virtual mobility assistant, available every day, 24 hours a day. Simply write your request on the field provided for this purpose. T-Bot learns day after day on all subjects of the TBM network. Whether it is schedules, itineraries, tariffs, network operation, it can inform you live! If he can not give you the expected answer, he will direct you to the best contact channel for information.

OTHER MEANS TO CONTACT US

chat tbm
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By chat

The chat allows you to chat with our TBM counselors live, from Monday to Friday, from 9am to 5pm (excluding public holidays).

 
Téléphone TBM
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Par téléphone

ALLO TBM: 05 57 57 88 88 for information on prices, itineraries, schedules ... Monday to Saturday, from 07h to 19h and Sunday from 9h to 19h

ALLO V³: 09 69 39 03 03 for all requests concerning self-service bicycles. Monday to Saturday, from 8h to 20h (excluding holidays). Sundays and holidays, from 10h to 13h and 14h to 19h

Calls are not surcharged. 

conseiller TBM
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Be called back by an advisor
 

Our advisors call you back from Monday to Friday, 9am to 5pm.
Simply fill out a phone number and tell us what time of day you would prefer to be contacted.

 
Contacter TBM
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Through contact forms

Write to us on a dedicated contact form. Our teams process your request .

SEE THE FORMS

Réseaux sociaux TBM
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On social networks
 

Our community manager is at your service from Monday to Friday, from 9am to 5pm on Facebook, Twitter and Instagram.

adresse TBM
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By mail

TBM Customer Service - 10-12, Antoine Gautier Boulevard - CS 31211 - 33082 BORDEAUX CEDEX