You wish to obtain precise information, to ask a question ... do not hesitate to contact us! For this, we advise you:
T-BOT, YOUR VIRTUAL ASSISTANT OF MOBILITY
Chat with T-Bot, your virtual mobility assistant, available every day, 24 hours a day. Simply write your request on the field provided for this purpose. T-Bot learns day after day on all subjects of the TBM network. Whether it is schedules, itineraries, tariffs, network operation, it can inform you live! If he can not give you the expected answer, he will direct you to the best contact channel for information.
OTHER MEANS TO CONTACT US
The chat allows you to chat with our TBM counselors live, from Monday to Friday, from 9am to 5pm (excluding public holidays).
ALLO TBM: 05 57 57 88 88 for information on prices, itineraries, schedules ... Monday to Saturday, from 07h to 19h and Sunday from 9h to 19h
ALLO V³: 09 69 39 03 03 for all requests concerning self-service bicycles. Monday to Saturday, from 8h to 20h (excluding holidays). Sundays and holidays, from 10h to 13h and 14h to 19h
Calls are not surcharged.
Be called back by an advisor
Our advisors call you back from Monday to Friday, 9am to 5pm.
Simply fill out a phone number and tell us what time of day you would prefer to be contacted.
Through contact forms
Write to us on a dedicated contact form. Our teams process your request .
On social networks
Our community manager is at your service from Monday to Friday, from 9am to 5pm on Facebook, Twitter and Instagram.
TBM Customer Service - 10-12, Antoine Gautier Boulevard - CS 31211 - 33082 BORDEAUX CEDEX