1) Claim

« For any complaint concerning a problem with the purchase or recharging of a ticket from an ATM, please remember to attach a personal bank statement proving the debit and to give us the first 6 and last 4 numbers of the bank card used. »

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2) Personal informations

Personal information collected for the processing of your request by TBM (operated by Keolis Bordeaux Métropole on behalf of Bordeaux Métropole), kept for the legally prescribed periods. The data is intended for TBM, its service providers, and for persons and organizations authorized to receive this data (it being specified that any possible transmission outside the EU will be carried out in accordance with the regulations). Mandatory information is indicated by an asterisk (without providing it your request will not be successful). You have the right to access, modify, rectify, limit, oppose, delete data concerning you from TBM, and file a complaint with the CNIL. All the details of the processing of your personal data and your rights are available in the "Confidentiality policy" section at the foot of the site or here.